Research Support Team
The YCRC Research Support Team specializes in advanced computational research, offering tailored services to accelerate active research projects. Our experts provide guidance on diverse tools and techniques through one-on-one consultations and a responsive ticketing system that ensures timely, transparent assistance. Through partnerships with institutions and vendors, we deliver comprehensive support and create customized solutions that align with your specific research requirements and computational needs.
Web and Email Support
Email research.computing@yale.edu to open a ticket and receive timely assistance. Please share detailed information about your problem, code examples, and screenshots to help us address your research computing questions and issues most effectively.
Office Hours
If you have a quick question or need help troubleshooting an issue, we invite you to join our virtual Office Hours on Wednesdays from 11 a.m. to 12 p.m., where we offer assistance on a first-come, first-served basis. No appointment is necessary.
Research Support Consultations
For help with more complex issues, we offer one-on-one consultations with Research Support Analysts. Please email research.computing@yale.edu with detailed information about your problem to help us match you with the experts on our Team.
We Have Resources and Training for You
Documentation
Our Team maintains robust documentation and guides to help users navigate Yale’s computing resources, storage, software, tools, and more.
Self-Guided Learning
We have curated an expansive list of computational and programming-related self-guided learning materials to help you on your learning journey.
Training
The YCRC offers a comprehensive suite of training from high-performance computing workshops to advanced optimization courses, AI/ML, and more.