Ways to Engage with Us
If you need assistance or would like to raise an issue, please email research.computing@yale.edu to request assistance. Your email will open a support ticket and be tracked to provide you with timely and transparent service.
If you would like to talk to us, we invite you to join our weekly virtual Office Hours on Wednesdays from 11 a.m. to 12 p.m., where we offer on-the-spot assistance and troubleshooting of issues related to research computing.
Need a New Account?
Yale research scientists may request access to our computing resources. This is the place to start if you do not currently have an account. PI approval is required to create accounts for non-PI users.
Need to Make a Change?
If you are currently using our computing resources but are moving to a new lab, need access to data owned by a different research group, or need an account on an additional cluster, you are at the right place.
Guidance and Troubleshooting Issues
Getting Started?
Our Team maintains robust GitHub-based documentation and written guides to help users navigate Yale’s computing resources, software, tools, and more.
Having Trouble Logging in?
We have written a step-by-step guide to help users work through the common issues they face when logging into the Yale computing resources.
Software or Tools Questions?
We offer documentation to help users navigate the commonly used software, which is conveniently pre-installed on our computing clusters.
Facilities and Regulatory Documents
Submitting a Grant Application?
We have created a document that captures information about the computing systems and facilities at Yale, which you can submit to accompany your grant applications.
Looking for YCRC Policies?
From account access, research support, storage, maintenance, and facilities, to hardware acquisition and lifecycle and user roles and responsibilities.
