Office Hours & Getting Help

To best serve the research community, we hold office hours and are also available through a support tracking system.

In Person

The YCRC is located on the second floor of 160 Saint Ronan Street. Visitor parking is available upon request. There are also Red, Orange, Blue and Green shuttle stops within a block of our center.

Specialist Day Hours Office Areas of Focus
Kaylea Nelson, Ph.D. Mon 10am-Noon 225 Grace/Omega, Astronomy, Physics, G&G
Jason Ignatius Tues 2-4pm 216 Farnam/Ruddle, Life Sciences, Bioinformatics, PacBio
Steve Weston Wed 9am-Noon 225 Grace/Omega/Milgram, R, Python, Deep learning
Giuseppe Amatulli, Ph.D. Wed

Friday
9am-Noon

10am-Noon
CSSSI

YCRC
GeoComputation, GIS and Remote Sensing, Forestry
Ben Evans, Ph.D. Thurs 2-4pm 224 Farnam/Ruddle, Life Sciences, Bioinformatics, Python
Rob Bjornson, Ph.D. Fri 10am-Noon 216 Farnam/Ruddle, Life Sciences, Bioinformatics, Python
Andy Sherman, Ph.D. Fri 1-3pm 217 Grace/Omega, MPI, GPUs, Matlab

Email

To submit requests, concerns or questions via email please send to hpc@yale.edu and your communication will be logged directly with our system. An automated response will be sent back with a tracking number. Replies to your communication will be addressed from YCRC Support and will include the tracking number for reference. Any additional communication, as either replies from you or initiated by us, will be tracked in the system and can easily be referenced by the tracking number.

Web Interface

Alternatively, a web interface is available for both initiating and tracking a request or concern. After navigating to the website, you can select to log a new ticket or track an existing one. After your selection you will be able to login with CAS. If creating a new ticket, a new ticket form will appear where you can log your request or concern. If selecting an existing issue, a list of open items, assigned to you, will appear. Status of your request or concern can be viewed by selecting the tracking number.

If you have any questions or feedback, we would be happy to hear from you.