To best serve the research community, we hold office hours and are also available through a support tracking system.
|Specialist||Day||Hours||Office||Areas of Focus|
|Kaylea Nelson, Ph.D.||Mon||10am-Noon||225||FAS, Astronomy, Physics, G&G|
|Jason Ignatius||Tues||2-4pm||216||Life Science/Medicine, Bioinformatics|
|Steve Weston||Wed||9am-Noon||225||FAS, R, Python, Optimization, Deep learning|
|Giuseppe Amatulli, Ph.D.||Wed||9am-Noon||CSSSI||GeoComputation, GIS and Remote Sensing, Forestry.|
|Ben Evans, Ph.D.||Thurs||2-4pm||224||Life Science/Medicine, Bioinformatics|
|Rob Bjornson, Ph.D.||Fri||10am-Noon||216||Life Science/Medicine, Bioinformatics|
|Andy Sherman, Ph.D.||Fri||1-3pm||217||FAS, MPI, GPUs, Matlab|
To submit requests, concerns or questions via email please send to firstname.lastname@example.org and your communication will be logged directly with our system. An automated response will be sent back with a tracking number. Replies to your communication will be addressed from YCRC Support and will include the tracking number for reference. Any additional communication, as either replies from you or initiated by us, will be tracked in the system and can easily be referenced by the tracking number.
Alternatively, a web interface is available for both initiating and tracking a request or concern. After navigating to the website, you can select to log a new ticket or track an existing one. After your selection you will be able to “login with CAS”. If creating a new ticket, a new ticket form will appear where you can log your request or concern. If selecting an existing issue, a list of open items, assigned to you, will appear. Status of your request or concern can be viewed by selecting the tracking number.
If you have any questions or feedback, we would be happy to hear from you.